Email and services for Family History Centers, Volunteers, and Employees
Do not use e-mail to communicate confidential or sensitive information.
How do I get a FHD Operations E-mail Account?
To change your FHD Operations E-mail account.
I have lost or forgotten my password. How do I recover my password?
To recover your password, please contact your multi-area technical representative.
How can I keep my account secure?
Make sure you log out at the end of each e-mail session to protect the security of your email information. To end your session, click Sign out at the top of the page. Do not respond to messages asking for your personal information.
How do I get help accessing the email system?
Do not contact your multi-area technical representative related to your Internet connection. These calls should be directed to your Internet Service Provider (ISP).
I have a problem with my email, how do I get help using my new account?
The FHD Operations E-mail system is based on Google's Gmail program. A vast amount of online help is available from Google by clicking Help in the upper right corner of your inbox screen. Go to http://mail.google.com/support to search for help.
Please not that help section references feature that may not be enabled in FHD Operations E-mail. Features will be evaluated by the FHD Operations E-mail team as they become available and enabled based on functionality and need.
Can I use a mobile device or smart phone with my new FHD Operations E-mail account?
Yes, you can use a mobile device with your new FHD Operations E-mail account. Most all major devices are supported.
To learn more and how to set up your device, go to http://www.google.com/mobile/sync/
What email features are available in my FHD Operations E-mail?
FHD Operations E-mail includes many features that improve your email experience. Click on the links to find out more about how to use them:
Does FHD Operations E-Mail have a calendar feature?
Yes, FHD Operations E-mail includes calendaring. Below are just a few of the features:
Where can I learn more about the features in the FHD Operations E-mail?
Learn more about the features of the FHD Operations E-mail at the Learning Center at http://www.google.com/support/a/users/, where you can find tutorials and videos on how to use Email, Calendaring and other features in FHD Operations E-mail.
Please note that the help section references feature that may not be enabled in the FHD Operations E-mail. Features will be evaluated by the FHD Operations E-mail team as they become available and enabled based on functionality and need.
The Church provides electronic messaging systems to conduct Church business and operations. The Church owns the contents of all Church messaging systems.Sending or forwarding inappropriate content is prohibited.
Sending or forwarding electronic messages that either contain or refer to material that is sexually oriented, offensive, fraudulent, harassing, intimidating, defamatory, threatening, abusive, or improperly discriminatory is prohibited. Such material is not only inappropriate, but may also be illegal, and sending such messages may result in disciplinary action against the user(s) involved.Personal use
Incidental and occasional personal use of Church messaging systems is permitted. Personal use of Church messaging systems for commercial or political purposes is prohibited, as is any use that is illegal or would bring unfavorable attention to the Church such as broadcasting personal views on social issues.Access security
Authorized users are responsible to maintain the security of electronic messages and accounts. Access must be secured by an appropriate password or PIN that meets minimum security standards.Messages related to legal proceedings
Messages pertaining to actual or threatened legal proceedings or government investigations will be retained, as directed by the Office of General Counsel, until the proceeding or investigation is concluded.